Customer Service Representative

We are seeking a friendly and dedicated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive customer experience. If you have excellent communication skills and a passion for customer satisfaction, we'd like to meet you.

Key Responsibilities:

Customer Interaction: Respond promptly to customer inquiries via phone, email, and live chat.

Product Knowledge: Provide detailed information about our appliances, including features, pricing, and availability.

Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or exchanges.

Issue Resolution: Handle customer complaints or concerns with patience and professionalism, aiming for first-contact resolution.

Record Keeping: Maintain accurate records of customer interactions and transactions in our CRM system.

Team Collaboration: Work closely with sales, technical support, and warehouse teams to address customer needs.

Place of work