Call Center Representative

As a Call Center Representative, you will play a vital role in providing excellent customer service to our members.

Key Responsibilities:

• Assist members with scheduling and coordinating transportation to and from their appointments.

• Resolve issues related to previous appointments and manage recovery efforts for failed transportation trips.

• Provide information and support regarding benefits eligibility.

• Handle complex calls, demonstrating empathy and professionalism.

• Utilize function keys and navigate the client's system to ensure accurate and efficient processing of ride transportation.

• Collaborate with different departments within the organization to effectively address and resolve transportation and eligibility issues.

Qualifications:

• High school diploma or equivalent

• Excellent communication and problem-solving skills.

• Ability to handle challenging situations with empathy and professionalism.

• Proficiency in navigating computer systems and using function keys.

• Previous experience in a call center or customer service role is a plus, but not required.

Benefits:

• Competitive salary

• Opportunities for career growth and development

• Supportive work environment

Must pass background check and drug test.

Interested candidates can submit their resume to Info@VLINKSUPPORT.COM. We look forward to hearing from you and exploring the possibility of you joining our dedicated team.

Place of work