Tenancy Progression Coordinator - Fixed Term Contract

Senior Admin Coordinator

Wembley

£32k

May - October

This role is working in the rapidly developing build to rent property market supporting the onboarding of new clients.

Working within the newly consolidated Leasing Team the SAC will report into The SAC team Leader delivering the administrative function across the wider Leasing Team

Core Accountabilities

People:

Ability to manage workload to deliver end to end customer journey across AST and CH business

Excellent people skills with clear ability to communicate, delivering excellent service ensuring a frictionless journey

Excellent team working skills flexing to the business needs

Possess excellent customer service skills with ability to handle customer rental queries

Work with external partners to deliver referencing process

Product:

· Work with the SAC Team Leader to ensure all processes are completed to ensure business risk is mitigated

· Work within relevant deposit schemes to ensure all deposits are registered appropriately

· Follow up with all administrative tasks as required

· Complete all office duties as required

· Provide references for tenants as required

· Awareness of legal and legislative requirements in relation to the Industry

· Carry out apartment walks to ensure standards are met that support the Lease up of DSQ

Process

· Through RealPage software carry out the tenancy administration process for the AST business

· Serve as the point of contact for residents and customers through the tenancy progression journey

· Work with the CLA team to provide expertise for all tenancy related queries

· Work with the CLA team to deliver the correct RTR process

· Manage all TDS

· Ensure detailed notes are kept on Realpage to reflect tenancy administration and mitigate business risk

· Support the Leasing Team with all tenancy related administrative duties as required

· Support the Bookings Admin role with all CH paperwork as required

Performance:

· Deliver Business performance against AST and CH AST generation

· Deliver workflow of administrative functions that is aligned to man power and supports best in class customer journey

· Provide same day turn around on all rental queries to ensure delivery of customer journey

Experience and key skills

Experience within BTR or Corporate Housing business

Experience of administrative role using AST

Excellent IT skills with experience of PMS

Willing to be based at the office 5 days a week if required.

Flexible working hours to include evenings and weekends.

Your recruiter for this role is Cam Bridger, Account Director at Love Recruitment and can be contacted simply by applying for this role below. Love Recruitment are a fitness recruitment agency, specialising in hundreds of fitness jobs like these. Cam is a health and fitness recruitment specialist for the whole fitness sector and if keen to considered please ‘apply now’.

We are here to support recruitment in the fitness industry and have produced videos on CV writing, interview preparation, guides to fitness jobs and many more that can be seen on our blogs or on our YouTube channel, click on a couple of examples below to check them out.

Videos

CV Writing - https://youtu.be/9CWgVTOjIb0

Interview Preparation - https://youtu.be/A4ROFccAkZc

Find many more at - https://www.youtube.com/channel/UCTNe7cM-amgJSXJfCY6jS8Q/videos

Blogs

Interview Prep - https://www.loverecruitmentgroup.com/blog/posts/21131-the-definitive-guide-to-an-interview-in-the-fi...

Why Work in Fitness - https://www.loverecruitmentgroup.com/blog/posts/19855-why-work-in-fitness-the-definitive-guide

Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.