Customer Service Rep II

Job Title: Customer Service Rep II

Job Location: Houston, Texas (onsite)

Expected Contract Length/Duration: 12 months

Overview:
Are you passionate about helping customers and resolving their issues? Join our team as a Customer Service Rep II and be a part of a dynamic environment where your decision-making skills and customer service expertise will shine. This role involves handling both routine and non-routine customer inquiries, complaints, and requests with a deep understanding of corporate policies and procedures. You'll also provide guidance to less experienced team members and collaborate with call centers to resolve issues efficiently.

Key Responsibilities:

• Respond to and resolve customer inquiries and complaints about billing, policies, etc.
• Provide direction and guidance to less experienced team members.
• Handle inbound Assist telephone calls and inquiries from call centers.
• Record and process commitments on customer's accounts.
• Work with call centers and customers to resolve agency/customer issues.
• Report fraudulent conditions to management.

Necessary Skills and Qualifications:

• High School Diploma
• 2 years of customer service experience
• Experience in Texas deregulation is a plus
• Strong decision-making and problem-solving skills
• Excellent communication and public relations skills
• Ability to manage revenue risk effectively

Perks of Working with AP Recruiters:

• Competitive pay rate
• Opportunity for professional growth
• Inclusive and diverse work environment
• Supportive team culture

Our Recruitment Process

1. AI Interview Requirement

Please note that as part of our recruitment process, all candidates will be required to complete an AI-powered interview. Once you receive your interview invitation, you must complete the session within 24 hours. Timely completion is essential to ensure your application is considered for the next stages. We appreciate your cooperation in helping us maintain an efficient and fair evaluation process.

2. Recruiter Follow-Up

Candidates who successfully complete the AI interview and meet the initial selection criteria will be contacted by a recruiter. Expect a follow-up phone call to discuss specific details about your skills, experience, and how they align with the role. This conversation is a vital part of our recruitment process, ensuring that we have a clear understanding of your profile before proceeding to the next stages.

Place of work