Systems & IT Support Technician

Job Specifics

• Location: Pretoria, Gauteng
• Industry:Medical Devices Industry
• Role Type: Permanent Role | On-Site

A leading medical device company seeks a Systems and IT Support Technician to join their Shared Services Department in Pretoria. This role maintains and supports IT and CRM systems, ensures optimal functionality, and provides internal technical support with occasional client-facing interactions.

Requirements

Education:

• Matric
• A+, N+, or equivalent technical qualification
• MCSE or similar certification

Experience:

1 to 3 years in IT support, covering:

• Hardware and software troubleshooting (Windows, Mac OS, Office 365)
• Network services (DNS, SMTP, DHCP)
• Cloud service support
• Printer Troubleshooting
• Remote desktop support

Desirable Skills:

• Salesforce administration
• Data analytics setup and interpretation

Key Responsibilities

1. IT Administration: Manage software licenses, IT assets, GSuite, Slack, VOIP phones, Twilio, and system performance reporting.
2. Salesforce Administration: Assign and manage licenses, user configurations, and system troubleshooting.
3. Desktop and Hardware Support: Install, configure, and maintain software/hardware, manage IT support tickets, and oversee compliance.
4. Network Administration: Maintain internal networks, internet connectivity, access management, and supplier relationships.
5. QMS Compliance: Ensure adherence to IT-related security and quality management processes.

R16 000 to R18 000 (13th cheque, 3.5% pension fund, and risk benefit)

Lugar de trabajo