German speaking customer service

Customer Service Representative (German & English)

Location: On-Site
Language Requirement: Fluent in German and English
Start Date: 17th February 2025
Working Hours: Monday to Sunday, between 10:00 AM and 02:00 AM
Salary: 3,800 BGN gross; primarily email and chat support (95%)
Sign-On Bonus: 500 BGN gross for all successful German hires joining the project on 17th February

Training and Onboarding:

• 2 weeks of training
• 1 week of nesting

Additional Information:

• Contract Types: CDI (permanent) or ANAPEC (for those inexperienced candidates).
• Candidates in the clients database in the last 3 months are considered duplicates.

Job Description:

Join our customer service team providing top-tier support via email and chat. You'll be responsible for assisting customers in German and English, ensuring their inquiries are resolved efficiently and effectively.

Responsibilities:

• Respond promptly to customer inquiries mainly through email and chat.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.

Requirements:

• Fluency in German and English is mandatory.
• Excellent communication and interpersonal skills.
• Experience in email and chat customer service is preferred but not mandatory.
• Ability to manage time efficiently and handle demanding workloads.

Benefits:

• Competitive salary with uncapped performance bonuses.
• A welcoming and dynamic work environment.
• Opportunities for career progression based on performance and experience.

We are excited to welcome enthusiastic, detail-oriented candidates to join our customer service team. If you are passionate about customer support and enjoy problem-solving, apply by 17th February 2025.

Place of work