Italian Content moderator

Italian Content Moderator

Location:
Porto, Portugal (On-site, 100%)

Schedule:
Rotative Shifts (24/7 coverage, 2 days off per week)

• 07:00 - 16:00
• 14:00 - 23:00
• 22:30 - 07:30

Base Salary:
1,000 per 14 months

Language Bonus:
200 per 12 months

Meal Allowance:
1,837 per year (net)

Annual Compensation Breakdown:

• Base Salary: 14,000
• Language Bonus: 2,400
• Meal Allowance: 1,837
• Total Annual Gross Salary: 18,237

Relocation Package:

• Airfare Reimbursement:
  Up to 400 (economy class) after the 6th month of the contract.
• Accommodation Support:
  Shared apartment accommodation (room) for up to 12 months, with rent of 280/month (utilities included), directly deducted from the salary.

Qualifications:

• Language Proficiency:
  • Italian: C1 level (fluent in written and verbal communication).
  • English: B2 level (intermediate, written and verbal).
• Skills:
  • Strong computer navigation skills and PC knowledge.
  • Attention to detail and dependability in performing tasks.
  • Ability to multitask and adapt to a fast-paced, dynamic environment.
  • Tolerance for repetitive tasks with a high level of accuracy.
  • Ability to work independently and as part of a team.
  • Professionalism and patience when handling customer interactions.
• Experience:
  • Minimum of 6 months to 1 year in a related field (e.g., customer service, content moderation).
• Education:
  • Associate degree or equivalent preferred.
• Customer Service Orientation:
  • A strong customer-centric approach with the ability to manage and resolve complaints effectively.

Contract Type:

Permanent Contract

Job Responsibilities:

• Content Moderation:
  Review and moderate online content, including videos, images, complaints, and legal notices related to copyright issues.
• Platform Auditing:
  Ensure that content uploaded on a popular social media platform adheres to the platforms policies and guidelines.
• Data Accuracy & Compliance:
  Auditing and updating content, ensuring that all services meet contractual Key Performance Indicators (KPIs) and comply with data protection laws.
• Customer Engagement:
  Maintain accurate records of customer feedback and ensure any legal notices are reviewed and responded to according to the companys guidelines.
• Product Knowledge:
  Continuously update knowledge of the clients products and services to ensure content moderation aligns with industry standards.
• Adherence to Guidelines:
  Ensure strict compliance with internal policies and external regulations related to content and user data protection.

Why Join Us?

• Dynamic Environment:
  Be part of a global company that excels in content moderation and customer service. You will join a motivated team and contribute to ensuring the quality and security of online content.
• Comprehensive Benefits:
  Competitive compensation package, including a base salary, language bonus, meal allowance, and relocation support.
• Career Growth:
  This position offers excellent opportunities to develop your skills in content moderation, language proficiency, and customer service. Additionally, you will be working within a company that invests in employee development and growth.
• Location:
  Porto, Portugal offers a vibrant cultural scene, fantastic work-life balance, and beautiful surroundings. Its a great place to live and work for those who enjoy dynamic environments and Mediterranean lifestyle.

Application Process:

To apply, please submit your resume and cover letter outlining your experience and skills in content moderation, customer service, and language proficiency.

Application Deadline: 13/02/25

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