Senior Manager Quality

Requirements:

• 2nd years undergraduate
• Minimum of 2 years as senior Manager quality in BPO industry
• Excellent working knowledge of MS Office
• Possess in-depth knowledge and skill of Six Sigma, Lean methodology
• (Minimum GB certified / BB trained resource)
• Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience.
• Analyze business processes and assist in identifying problems and mitigating plans for quality improvement

Work Setup: Onsite

Place of work