Senior Manager, Digital Transformation & Operations

Company Background

We are representing our client a leading solar energy solutions provider in Malaysia specialsing in design, installation and management of solar panel systems for residential, commercial and industrial clients.

With their current business expansion, they are seeking for a Senior Manager, Digitalisation & Operation to spearhead their digital transformation initiatives across three key areas:

Customer Experience | Internal Operations | Employee Journey

This role will lead the design, implementation, and optimization of digital solutions to enhance efficiency of the team, improve customer and
employee experience, and drive operational excellence.

Reports to: COO

No. of subordinates: 4

Main Responsibilities:

Customer Journey

• Optimise the end-to-end customer solar journey, from initial engagement through installation and beyond, by implementing innovative digital tools and streamline processes.
• Transform internal operations through the integration of advanced digital systems, focusing on areas such as CRM enhancement, supply chain management, project coordination, and financial process automation.
• Drive an efficient, painless and fast licensing application journey for our customers, while ensuring a high compliance rate.

Employee Journey

• Elevate the employee experience by introducing and managing digital solutions for seamless onboarding, continuous learning, performance management, and internal communication.

Internal Operations

• Establish a data-driven culture by developing a centralised data warehouse, implementing business intelligence tools, and creating predictive models to inform strategic decision-making across all departments.
• Innovation through AI. Identify opportunities for AI to solve complex business problems, enhance decision-making, and create new value streams. Stay abreast of the latest AI trends and technologies, evaluating their potential impact on the business and spearheading pilot projects to test new ideas.
• Collaborate with cross-functional teams and external partners to ensure the successful adoption of new technologies and processes, fostering a culture of innovation and continuous improvement throughout the organisation.

Team Management

• Develop and implement strategic plans for the Digitalisation and Licensing
• Operations team, setting Goals, Priorities, Execution Plan, and Resources Required
  (GPERs) aligned with company objectives.
  

Requirements

• Degree in Business Admin, Information Sytem, Computer Science or related field. MBA with a technology focus is a plus.
• Min 8 years of professional experience in digital transformation, business process improvement or technology consultation. 
• Experience as a people manager. Strong leadership and people management skill.
• Strong track record inprocess optimisation, CRM and ERP systems, supply chain management, and data analytics, with the ability to collaborate across departments and with external partners.
• The candidate should have the capability to identify opportunities for
  improvement, implement innovative solutions, and lead cross-functional teams in creating a more efficient, data-driven, and customer & employee centric organisation.
• Certifications in relevant areas such as Project Management (PMP), Agile methodologies (Scrum Master), Six Sigma, or specific technology platforms (e.g., Salesforce, Microsoft Dynamics) are desirable.
• Demonstrable knowledge and experience in applying artificial intelligence (AI) technologies within business operations. This includes understanding AI concepts, tools, and their practical applications to drive business improvements and innovation.

Interested and qualified candidates may apply online or send your resume to:

Consultant In-Charge:

Adelene | +60123343582 (WhatsApp) | adelene@ talentrecruit.com.my

Only shortlisted candidates will be notified.

Place of work