Customer Support Agent

Our client is looking for Customer Support Agents to join their growing department in the iGaming field. Shifts are from Monday to Friday rotating every week.

Responsibilities:

• Communication with customers through live chat and e-mails.
• Maintain prompt and empathetic attitude towards customers.
• Acknowledge and resolve customers issues and queries.
• Keeping up to date with products terms, offers and functions.
• Report and escalate advanced customer queries to the relevant departments.
• Perform first-step investigations on queries and issues.
• 3 shift based role (Monday-Friday) 9:00 18:00, 13:00 22:00, 16:00 01:00

Requirements:

• Previous experience in online customer support is a must
• Proficiency in both written and verbal English, with excellent language skills.
• Proficiency in both written and verbal German, or French or Dutch or Russianwith excellent language skills.
• Strong communication abilities, enabling effective interaction and collaboration.
• Solid computer literacy and adept typing skills.
• Ability to perform effectively within a multitasking work environment.

Benefits:

• The opportunity to be a part of a dynamic and forward-thinking European company, contributing to its ongoing success.
• Weekly Lunch
• Gym membership allowance
• Monthly Team Events
• Monthly bonuses
• No Weekends You will working Monday to Friday

Place of work