Italian Customer Service Representative

Job Title: Italian Customer Service Representative

Location: Porto, Portugal (Onsite)
Job Type: Full-time
Working Hours:

• Monday to Friday: 09:00 AM – 06:00 PM
  Days Off: Saturday and Sunday
  Accommodation: Accommodation provided in Porto, Portugal
  Salary: Competitive Salary Package
  Start Date: 20th February 2025

Job Overview:
We are seeking an enthusiastic Italian Customer Service Representative to join our onsite team in Porto, Portugal. You will assist Italian-speaking customers, providing expert advice and resolving inquiries. The role operates Monday to Friday, 09:00 AM to 06:00 PM, with weekends off. Accommodation will be provided for the duration of your employment in Porto.

Key Responsibilities:

• Offer exceptional customer support in Italian via phone, email, and live chat.
• Respond to customer inquiries, resolve issues, and provide clear and accurate product information.
• Ensure high levels of customer satisfaction by offering timely and effective solutions.
• Stay up-to-date with company products, services, and policies to assist customers effectively.
• Log customer interactions in the CRM system, ensuring proper follow-up and tracking.
• Collaborate with team members to solve complex issues and improve the overall customer experience.
• Adhere to company guidelines and processes to maintain consistent service quality.
• Be flexible with working hours when necessary, including occasional shift adjustments.

Requirements:

• Fluency in Italian (both written and spoken) is required.
• Excellent communication and customer service skills.
• Previous experience in customer service or a similar role is preferred.
• Ability to work effectively in a fast-paced, onsite environment.
• Strong problem-solving skills and attention to detail.
• EU citizenship or valid work permit for Portugal.

Benefits:

• Competitive salary and benefits package.
• Accommodation provided in Porto, Portugal.
• Set working hours from Monday to Friday, with weekends off.
• Career growth and development opportunities.
• A supportive, dynamic, and collaborative team environment.
• Health and wellness programs.

How to Apply:
If you are fluent in Italian and have a passion for delivering excellent customer service, we want to hear from you! Please submit your CV and cover letter outlining your experience and qualifications.

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