Branch Manager

Responsibilities:

• Oversee the daily operations of the branch, ensuring all sales and service targets are met.
• Develop and implement strategies to achieve credit card sales goals and enhance productivity.
• Recruit, train, and manage the performance of sales teams, including DSAs.
• Monitor and evaluate the performance of sales executives and DSAs against set KPIs.
• Maintain strong relationships with key clients and stakeholders to ensure customer satisfaction.
• Ensure compliance with regulatory standards and company policies across all branch activities.
• Conduct regular team meetings to provide updates, address concerns, and maintain alignment with goals.
• Prepare and analyze branch performance reports and present findings to senior management.
• Identify opportunities for market expansion and lead efforts to capture new business.
• Handle escalated customer complaints and resolve them in a timely manner.

Requirements:

• Bachelors degree in Business Administration, Finance, or a related field.
• 5+ years of experience in sales and branch management, preferably in financial services or credit card operations.
• Strong leadership and team management skills.
• Excellent understanding of credit card products, DSA operations, and market trends.
• Proven ability to achieve and exceed sales targets.
• Exceptional communication and problem-solving abilities.
• Proficiency in MS Office and CRM tools.
• Ability to work in a fast-paced and target-driven environment.

Place of work