Italian Operations Customer Expert

Job Title: Operations Customer Expert I

Location: Lisbon, Portugal

Position Overview:

We are seeking a motivated Operations Customer Expert I to join our team in Lisbon. In this role, you will provide exceptional customer support over the phone, addressing a variety of inquiries and technical issues related to telecommunication services. Your fluency in Italian and customer service skills will help in fostering strong relationships with our valued customers.

Key Responsibilities:

• Handle inbound customer calls with professionalism and friendliness.
• Assist customers with issues related to devices, subscriptions, and billing.
• Deliver personalized and empathetic customer service to ensure high satisfaction.
• Identify and promote relevant products and services to enhance customer engagement.
• Accurately document customer interactions and feedback for continuous improvement.

Qualifications:

• Fluency in Italian (written and spoken) is mandatory.
• Previous customer service experience is preferred.
• Excellent communication and interpersonal skills.
• Energetic, proactive, and sales-oriented approach.
• Capability to work effectively in a fast-paced environment.

Training and Development:

• Duration: 15 working days of comprehensive training covering product knowledge and customer management.
• Compensation: Proportional to successful completion of the training program.

Compensation and Benefits:

• Monthly Gross Compensation: Approximately 1,251.83, which includes:
  • Base Salary: 768
  • Christmas Allowance: 64
  • Holiday Allowance: 64
  • Meal Allowance: 154
• Additional Benefits:
  • Health insurance starting from the first day of employment.
  • Meal allowance provided via a tax-exempt debit card.
  • Accommodation support for employees residing more than 100 km from the workplace, covering the first 14 months.
  • Adherence to Portuguese public holidays with compensatory days off if needed.
  • Vacation entitlement up to 22 days after the first year.

Work Schedule:

• 40 hours per week on a rotational shift basis.
• Workdays include Monday to Sunday, within operating hours of 06:00 to 22:00.

Your Work Environment:

Join a supportive and growth-oriented team in a centrally located office in Lisbon. This role offers the opportunity to engage with a diverse customer base and make a significant impact on their experiences.

Application Process:

If you are passionate about customer service and fluent in Italian, we would love to hear from you! Please submit your resume and a cover letter highlighting your relevant experience and language skills.

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