. Full-Time/Part-Time Customer Support Representative

Customer Support Representative Full-Time/Part-Time Job Description

We are looking for a dedicated and friendly Customer Support Representative to join our team! As a vital part of our customer service department, you will be the first point of contact for customers, helping them resolve inquiries, complaints, and technical issues with our products or services. Whether full-time or part-time, you will play a crucial role in delivering excellent service and creating a positive experience for our customers.

Key Responsibilities:

1. Customer Assistance:
   • Answer inbound customer calls, emails, and chat inquiries promptly, providing clear and accurate information.
   • Address customer questions, concerns, and requests regarding products, services, or policies.
   • Troubleshoot issues, offer solutions, and guide customers through self-service options when applicable.
2. Problem Resolution:
   • Use active listening to understand customer issues, and work toward resolving complaints or dissatisfaction quickly and effectively.
   • Escalate complex or unresolved issues to higher-level staff or management when necessary.
   • Document customer interactions, complaints, and solutions in the company CRM system for future reference.
3. Product Knowledge:
   • Maintain an in-depth understanding of the company's products, services, policies, and procedures to offer accurate support.
   • Keep up with updates and changes to products or services to ensure customers receive the latest information.
4. Order Management:
   • Assist with processing orders, returns, and exchanges when necessary.
   • Ensure accurate data entry for customer orders and track shipments or delivery statuses.
5. Customer Feedback:
   • Collect customer feedback, share insights with management, and suggest potential improvements to products, services, or processes.
   • Follow up with customers as needed to ensure satisfaction with resolution and gather any additional feedback.
6. Team Collaboration:
   • Work closely with other team members and departments (e.g., sales, technical support, billing) to address and resolve customer needs efficiently.
   • Participate in training sessions and staff meetings to continuously improve your customer support skills.

Qualifications:

• Education: High school diploma or equivalent. Some roles may require a college degree or specialized certification.
• Experience: Previous experience in a customer service or support role is preferred but not required. On-the-job training will be provided.
• Skills:
  • Excellent communication skills, both verbal and written.
  • Ability to handle high call volumes and multitask effectively.
  • Strong problem-solving abilities and attention to detail.
  • A friendly, patient, and positive attitude with a desire to help others.
  • Proficiency in computer systems, customer support software, and general office applications.

Work Schedule and Flexibility:

• The position is available as Full-Time or Part-Time, depending on your availability and the companys needs.
• Flexible hours, including evenings, weekends, or holidays, may be required.
• Remote or in-office opportunities may be offered depending on the companys location and policies.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• A positive and inclusive work culture focused on professional development.
• A chance to make a direct impact on customer satisfaction and the company's success.

Place of work