. MNC Voice Process Jobs for 12th Pass Freshers

MNC Voice Process Jobs for 12th Pass Freshers: Job Description

In today's fast-paced corporate world, multinational companies (MNCs) are increasingly hiring fresh talent to manage their customer support and communication services. One of the key entry-level roles in such organizations is the voice process job, where the focus is primarily on interacting with customers through phone calls. MNCs offer significant opportunities for 12th pass freshers to begin their career journey in a professional environment while earning competitive salaries.

Job Overview

The role of a voice process associate involves handling inbound and outbound customer calls. These positions are typically in the customer service, technical support, or sales domains. Freshers with a 12th-grade education can easily qualify for these roles, provided they meet certain communication skills and eligibility criteria.

Key Responsibilities

1. Customer Interaction: The primary responsibility of a voice process job is to answer customer queries or resolve issues. This could be related to products, services, billing, or technical troubleshooting.
2. Providing Information: You will assist customers by providing accurate and up-to-date information about products and services offered by the company.
3. Problem Solving: If customers encounter issues or face challenges, you will be required to handle the complaints and offer solutions. This could include providing troubleshooting assistance or connecting the customer with relevant departments for further support.
4. Sales Support: In some roles, especially those in sales, you may be tasked with upselling or cross-selling products to customers during your calls.
5. Documenting Customer Information: Maintaining a record of customer queries and solutions provided is an essential part of the job. It helps track performance and resolve future concerns more efficiently.
6. Adherence to Service Level Agreements (SLAs): You will need to meet certain targets such as call handling time, issue resolution rate, customer satisfaction score, and more, which are defined by the company.
7. Follow-up Calls: In certain cases, you may be asked to follow up with customers on pending issues or confirm that their queries have been resolved satisfactorily.

Skills Required

1. Excellent Communication Skills: Clear, effective communication is critical, as you will be interacting with customers from diverse backgrounds.
2. Problem-Solving Ability: Handling customer complaints requires a calm demeanor and quick thinking to come up with solutions on the spot.
3. Patience and Empathy: Since youll be dealing with customers who may be frustrated, having the patience and empathy to understand their issues is crucial.
4. Listening Skills: Actively listening to customers to understand their problems and provide relevant solutions is key to success in this role.
5. Technical Proficiency: Basic computer skills, knowledge of customer relationship management (CRM) software, and typing speed are beneficial in handling data entry and using company systems.
6. Teamwork and Adaptability: In a fast-paced work environment, working efficiently with a team and adapting to changes in processes is essential.
7. Multitasking: Voice process jobs often require handling multiple tasks simultaneously, such as talking to the customer while recording information on the system.

Qualifications and Eligibility

• Education: A 12th-grade pass from any stream is generally the minimum qualification required.
• Age: Candidates are usually required to be between 18-28 years of age.
• Language Proficiency: Proficiency in English, along with other regional languages like Hindi, Tamil, Telugu, etc., can be an added advantage, especially in multi-lingual roles.
• Previous Experience: While prior experience in customer service or a voice process is a plus, most MNCs offer training to freshers.

Salary and Benefits

For freshers, MNC voice process jobs offer a competitive salary package. The compensation typically starts from INR 15,000 to INR 30,000 per month, depending on the role and the company. Additionally, many MNCs provide attractive perks such as health insurance, performance incentives, travel allowances, and opportunities for career growth.

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