Hotel Manager

FILINVEST COMPANY: QUEST HOTEL TAGAYTAY

Position Summary: 

In accordance with the policies, procedure and standards of Chroma Hospitality and Quest Hotels, and under the direct supervision of the VP- Operations, the Hotel Manager is responsible for the general administration and profitability of the operation of the whole property including the department of Front Office, Housekeeping, Engineering, Human Resources, Accounting and Finance, Security and Safety, Sales and Marketing, Restaurant and Banquet.

Scope and Responsibilities:

• Develops and implements strategies to achieve Employee Satisfaction Index goals.
• Creates a positive work environment for all employees. 
• Develops employees to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.
• Orients and trains qualified employees.
• Conducts effective employee meetings and counseling sessions. 
• Determines, communicates, and monitors achievement of standards of performance on a timely basis.
  
• Analyses customer feedback on quality and efficiency of service in the various Front Office sections - Coordinates with other departments regarding customer questionnaire analysis.
• Meets customers whenever possible. - Practices maximum flexibility and creativity when dealing with special customers. 
• Ensures the attainment of occupancy, average transient rate (ATR) and revenue targets so as to achieve maximum room yield.
• Determines and supervises rate structure for daily pick-up guests to maintain forecasted average rate.
• Analyses customer feedback on quality and efficiency of service in the various Front Office and Food and Beverage section
• Ensures all staff are aware of the current rate structure.
• Ensures that all Airport Representatives are aware daily on the availability of rooms.
• Increase in certain segments; implements agreed strategies. 
• Prepares rationale for strategies and submits to the Front Office Manager for approval.
• Projects expenses for the next 3 months.
• Enhances customer service quality to differentiate us from our competitors.
• Acts on guest concerns immediately.
• Encourages front liners to be proactive when it comes to customer needs.
• Meets VIP arrivals.

Qualifications:

• College degree preferably in Hotel Management 
• 10 years experience in a first class Hotel, with a minimum of 8 years gained in a management position

Place of work