Lead, Web Experience Designer

About the Job

Location: Makati
Corporate Title: Senior Assistant Manager to Manager
Work Arrangement:Hybrid

Our Digital Products and Channels Team is looking for experienced professionals to join us in Makatiin the role of Lead, Web Experience Designer.

In this role, you will drive digital product innovation and ensure exceptional customer experiences across banking services on various digital platforms. You will design and standardize end-to-end CX/UI/UX for both internal and 3rd party open banking partners. Your focus will be on creating superior digital experiences to enhance customer satisfaction, engagement, and long-term loyalty on the web application platform. Additionally, you will leverage data-driven insights, customer feedback, and analytics to improve behavioral modeling on product opportunities and potential risks.

Going Further For You.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

At EastWest, we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiatives. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

For 30 years, EastWest has emerged as one of the most consumer-focused universal banks in the Philippines. EastWest is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

What the role will entail

• Collaborate with EWB BUs and product teams to digitize and onboard bank products across relevant customer channels using customer-centric design thinking.
• Manage the lifecycle of all EWB/EWRB Multi-Product Digital Channels, including EasyWay, KOMO websites, and web portal applications, from ideation to evolution.
• Design digital products and channels to offer superior customer experiences, driving satisfaction, engagement, and long-term loyalty.
• Leverage customer data, analytics, and feedback to enhance behavioral modeling for product opportunities, propensity, and credit/operational risk insights.
• Ensure a seamless, consistent customer experience across all digital channels to foster trust and reliability.
• Oversee the development, testing, and management of digital products and features, maintaining a customer-centric focus.
• Build and manage an innovation pipeline to introduce new digital products and enhance existing ones, ensuring market competitiveness and continuous improvement.

What we're looking for

• Bachelor's degree in Graphic Design, Communications, Fine Arts, or Technology.
• At least 7 years of cumulative experience in Technology-based industries (IT, Telco, etc.), Digital start-ups, Banking and/or Fintech.
• Minimum 4 years in an executive role within technology industries, start-ups, or banking/Fintech.
• Strong understanding of digital technologies, trends, and best practices in product development and channel management.
• Knowledgeable in regulatory frameworks and rules.
• Proven success in leading digital innovation and driving business growth through digital products and channels.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals.
• Opportunity to work with industry experts and be mentored by them.
• Defined career progression paths to guide you in your professional growth.

Place of work