IMPLEMENTATION & ONBOARDING MANAGER

People is hiring for" Implementation & Onboarding Manager" having experience of 

at least 5 -8 years in implementation roles. 

Job Responsibilities: 

- Lead implementation department through systematic assessment of clients' requirements and data, planning implementation steps/phases and timeline in detail as per decided scope.

- Ensure smooth, timely and quality implementation and customer onboarding by recognizing and proactively mitigating risks, removing roadblocks, and strategizing for contingencies.

- Through technical teams, advise clients on data migration, system integrations, and any technical customization needs.

- Establish sops, standards/tats, quality and health checks for implementations and coordinate with internal and client teams to ensure smooth project delivery as established.

- Collect and report on clients' feedback on the implementation phase for continuous improvement, for advising the development team on any product issues or enhancement opportunities.

- Stay up to date on product knowledge, technical specs, product lines and versions, workarounds, and actively participate in ongoing development cycles by testing and submitting UATs

- Develop, submit and pursue clear and compatible CRFs and requirement specifications identifying needs for enhancements and customizations as experienced in the implementation process.

- Build, mentor and develop an implementation team to ensure that the product is always smoothly and fully adopted at the client end

- Establish clear and thorough documentation of the implementation process, project milestones, and client communications following the scope, timelines and contract budgets

Job Qualification:

Bachelor's Degree (minimum requirement)

• BSCS (H)
• BS Software Engineering
• BBA/BBIT (Only with a technical master's degree)
• BA/BSc (Only with a technical master's degree)

Masters Degree (preferred)

• MCS / MSCS
• Masters in Software Engineer
• Masters in Project Management
• MBIT

MBA (only with a technical bachelors degree)

Place of work