Customer Service Representative (Dutch Speaking)

Lisbon, Portugal | On-site

About the Role

Join our growing team in Lisbon, providing exceptional customer service to Dutch-speaking customers. This is an excellent opportunity for customer service professionals looking to build their career in a dynamic environment.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat
• Provide timely solutions to customer issues
• Document and track all customer interactions
• Process customer requests efficiently
• Maintain high service quality standards

Requirements

• Native/Fluent Dutch speaker
• Good command of English (B2 level preferred)
• Customer service orientation
• Strong communication skills
• Problem-solving abilities

Schedule

• Monday to Saturday (including bank holidays)
• Hours: 08:00 AM 06:00 PM (Portuguese time)
• Days off: Sunday + 1 rotational day

Compensation Package

• Base salary: 1,100 x 14 months
• Performance bonus: 100 x 12 months
• Meal allowance: 100 x 12 months
• Holiday and Christmas bonuses
• Health insurance from day one

Additional Benefits

• 20 days paid training (in English)
• Training allowance: 92.80 (gross)
• Relocation support with furnished accommodation (14 months)*
• Daily allowance: 18.56 (gross)

*Relocation support available for candidates moving from >100km away

Contract Details

• 1-year contract
• 1-month trial period
• On-site position in Lisbon

To apply, please submit your CV highlighting relevant customer service experience and language skills.

We are an equal opportunity employer and value diversity in our organization.

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