Senior Groups Sales Consultant

Our client is a Destination Management Company who has grown to become one of the top DMC’s operating in Southern Africa, with a reputation for professionalism, an eye for detail and a passion for the destinations it manages. They specialise in Meetings and Incentives, Individual Travel and Leisure Group. Their Incentive experience allows them to treat each project with the same attention to detail and immaculate management from start to finish. With creativity and competence, they design a unique itinerary for each client.

Role Overview

Are you passionate about Group Travel and looking to take your expertise to the next level? For our client’s Head Office in Cape Town, they are looking for an experienced Senior Groups Sales Consultant to join their team. In this role, you will be responsible for implementing, and managing their series travel programs, ensuring that each group experience is seamless and of the highest quality, as well as designing and selling tailor-made Group trips across Southern Africa. If you thrive in a fast-paced environment, are driven by delivering top-tier customer service, can craft detailed and bespoke Group Travel itineraries, and have a proven track record in handling complex Group Travel arrangements, we want to hear from you!

As a Senior Groups Sales Consultant, you will report directly to the Leisure Groups Team Leader.

Job Type: Cape Town

Workplace:Hybrid

Requirements

• Diploma or degree in Tourism, Hotel Management or Events Management.
• Minimum of 5 years of experience in Group Travel, with a focus on ADHOC Sales and Groups Series.
• In-depth knowledge of Southern African tourism destinations; Eastern Africa an advantage.
• Proven experience in designing and selling Group travel programs within Southern Africa.
• Comprehensive knowledge of Tourplan and WETU systems.
• Must have experience with; and a complete understanding of the German Market and Culture.
• German Speaking is an advantage (read, write and converse).
• Proven ability to manage complex itineraries and to handle pressure and tight deadlines.
• Ability to work extended hours when necessary to meet the demands and high pressure of the Travel Industry.
• A proactive, problem-solving attitude and ability to work independently as well as part of a team.
• Strong communication and organizational skills, with an ability to manage multiple tasks efficiently.
• Ability to establish and maintain effective working relationships with both clients and suppliers.
• Advanced knowledge of Microsoft Office and proven track record in use thereof.
• If not based in Cape Town, the candidate must be willing to travel to the Head Office at least twice a year, with a minimum stay of one week per visit (at the company’s expense).

Responsibilities

ADHOC Group Travel

• Within our client’s destination portfolio, design, cost out and sell customized, professional, and competitive ADHOC Leisure Group travel itineraries in Southern Africa for Group clients, tailored to each group’s budget, requirements, and preferences.
• Communicate effectively via email, phone, and online meetings with clients, answering questions regarding the program offered, handling special requests and/or concerns promptly.
• Manage the end-to-end process, including client consultations, itinerary design, booking, accounting, and execution, in line with company policies and procedures.
• Ensure accurate invoicing with suppliers while managing relationships throughout the itinerary planning and execution stages.
• Efficiently manage your workload, prioritizing key clients and urgent requests to meet proposal response times.
• Take immediate action on any client issues or complaints and keep the Team Leader informed in a structured and timely manner.

Group Series

• Oversee the entire process from booking confirmation, to execution of Group Travel programs, invoicing, and on-the-ground support.
• Handle multiple series programs simultaneously, ensuring a consistent level of service, quality, and attention to detail.
• Address any unexpected issues during the travel experience immediately, ensuring a seamless experience for clients and guides.
• Work closely with other departments such as Product, and Finance to ensure smooth operations and communication.
• Provide mentorship and guidance to Junior Consultants, sharing knowledge and best practices to drive team success.
• Maintain accurate records of bookings, feedback, and program performance for continuous improvement.
• Other
• Attend Team Meetings and provide Daily Reports to Team Leader/s and Director/s.
• Maintain a clear, concise, and effective communication style with clients, Management, and the team.
• Attend industry events, trade shows, and networking opportunities to promote our client’s Tours.

Benefits

• Competitive salary with performance-based incentives.
• Opportunities for Career Growth and Development.
• Travel perks and discounts.
• A dynamic and supportive work environment.

Place of work