Charging Operations Specialist

Job Description: We are seeking a highly skilled and experienced Charging Operation Specialist to support one of our foreign telecom clients based in Islamabad, Pakistan. The ideal candidate will have a strong background in computer science or telecommunications, with a solid understanding of GSM architecture and Linux/UNIX operating systems.

Key Responsibilities:

• Ensure Business Continuity: Maintain 24x7 business continuity to ensure uninterrupted service.
• Ticket Resolution: Resolve internal and external customer tickets within agreed Service Level Agreements (SLAs).
• Operations and Maintenance (O&M): Ensure O&M activities are performed as per agreed terms and business needs.
• Application and System Performance: Monitor and analyze the performance of applications and systems.
• Leadership and Teamwork: Demonstrate leadership skills and work collaboratively as a team player to address operational challenges.

Key Qualifications:

• Education:
  • Bachelors or Masters degree in Computer Science, Telecommunications, or a related field.
• Technical Skills:
  • Familiarity with GSM architecture and understanding of basic call and data flows.
  • Knowledge of SQL, including query formation syntax and conceptual understanding of SQL joins (LEFT, RIGHT, OUTER, INNER).
  • Proficiency in LINUX and UNIX OS, including basic commands and directory structure.
  • Understanding of cron jobs, including types, syntax, special strings, and permissions.
  • Experience with shell/bash scripting.
• GSM Knowledge:
  • Understanding of GSM network components such as Mobile Station (MS), Base Station System (BSS), and Mobile Switching Center (MSC).
  • Knowledge of mobile-originated and mobile-terminated call flows[.

Personal Skills:

• Communication: Excellent verbal and written communication skills.
• Learning: Eagerness to continue learning and adapting to new technologies.
• Analytical Skills: Strong analytical and problem-solving skills.

Place of work