L1 IT Support Technician - Contract

On behalf of our client we are seeking an L1 IT Support Technician, to work on site at their offices near Wexford Town. This is a 9 month contract.

Skillset requirements:

• Dealing with incidents and service requests as defined by the Information Technology Infrastructure Library (ITIL) framework.
• Solving problems received from a variety of users, using IT services, e.g., staff, Board members, contractors, partners, etc., and confirming resolution.
• Ability to convert technical information into a non-technical language.
• Ability to be a team player who can manage their time efficiently and prioritise or escalate technical issues to ensure a prompt closure and ability to be a good communicator.
• Ability to organise work priorities and manage time effectively.
• Managing a high volume of calls and completing them within the agreed SLA.
• Managing the life cycle of each service request and escalating to the 2nd line support person.
• Creating, updating and implementation of best practices.

Key technologies:

• Microsoft Office 365
• Microsoft SharePoint 2016 / SharePoint online
• Microsoft SQL Server
• Web Server Environments
• Windows 10 /11 Operating Systems
• Mobile Device Management Android Mobile OS configuration

Please note the following selection criteria:

• Candidates must have EU passport or Stamp 4 Visa.
• Candidates must have English as native language or a certificate under the Common European Framework of Reference for Languages at level C2 Mastery of Proficiency, or equivalent.
• The selected candidate will show commitment to achieving ITIL 4 foundation certification in first 4 months of role.

If you would like to be considered for the above role, please submit your CV with relevant certifications/degrees attached. Thank you.

Place of work