Customer Support Executive I Sinhala speaking I Based in Malaysia

Overview:

You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image.

You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months.

What will you do:

• Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
• Update clients on their request status accordingly.
• Verify documents submitted by clients within specific regions on an hourly basis.
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

What makes you a great fit:

• Good communication skills in English, and Sinhala language.
• Strong client-facing and communication skills
• Troubleshooting and multitasking skills
• Customer service orientation
• Bachelors degree in business administration or related field
• Self-motivated and highly reliable

What we offer along the way:

• Competitive and attractive compensation
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
• Generous time off, including 21 days of annual leave and paid sick leave
• Allowance for sports club memberships or other physical exercise activities
• Holiday flight tickets and accommodation coverage (within the yearly limit)
• Meal and transportation allowance
• Education allowance for your childrens school and kindergarten fees
• Outstanding team-building experiences and corporate parties

Your application journey:

• Interview with the Talent Acquisition team (up to 40 minutes)
• English test (up to 30 minutes)
• Written assessment (1 day)
• Interview with the trainer (15 minutes)
• Final interview (1 hour)

Place of work