Porto - Italian-Speaking Customer Service

Job Title: Italian-Speaking Customer Service Representative (On-site)

Location: Porto, Portugal (On-site 100%)

Job Description:
We are seeking a dedicated and customer-oriented Italian-Speaking Customer Service Representative to join our team in Porto, Portugal. In this role, you will provide exceptional customer support to our Italian-speaking clients. The ideal candidate will be fluent in Italian (C2 level) and have a good working knowledge of English (B2 level), along with strong problem-solving abilities and a passion for delivering high-quality service.

Key Responsibilities:

• Provide support to Italian-speaking customers via phone, email, and chat.
• Assist with resolving product and service-related issues in a professional and timely manner.
• Ensure customer satisfaction by offering effective solutions and maintaining a positive attitude.
• Accurately document customer interactions and feedback.
• Collaborate with colleagues and other departments to meet customer needs.
• Achieve performance targets for response times, issue resolution, and customer satisfaction.

Work Schedule:
Rotating shifts, 24/7, Monday to Sunday, with the following times:

• 07:00 AM - 04:00 PM
• 02:00 PM - 11:00 PM
• 10:30 PM - 07:30 AM

Salary & Benefits:

• Base Salary: Competitive, based on experience.
• Meal Allowance: €7.63 per working day (net).
• Relocation Assistance:
  • For candidates relocating from outside Portugal: A room in a shared apartment for up to 12 months, at a cost of €280/month (all utilities included), deducted from your payslip.
  • Reimbursement of Airfare: Up to €400 (Economy Class) after six months of employment.
  • For candidates relocating from within Portugal: Reimbursement of travel costs up to €150 (Economy Class) after six months of employment, for those currently living in competitors' accommodation.
  • Temporary Accommodation:
    • For candidates relocating from outside Portugal: A hotel room for up to 28 days, depending on the project.
    • For candidates relocating from within Portugal: A hotel room for up to 15 days, depending on the project.

Requirements:

• Native or fluent in Italian (C2 level) and proficient in English (B2 level).
• Strong communication and problem-solving skills.
• Previous customer service experience is a plus, but not essential.
• Ability to work in a fast-paced, shift-based environment.
• Valid EU ID or equivalent documents (e.g., Residence Card, Manifestação de Interesse, Visas under consultation).

Additional Information:

• Meal Allowance: €7.63 per working day (net).
• Transport Allowance: Not provided.

How to Apply:
If you are interested in applying for this position, please submit your CV along with any relevant documents (e.g., EU ID, Residence Card, or Visa) to [contact email]. We look forward to reviewing your application and potentially welcoming you to our team.

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