French Customer Service Representative Hellas

Job Title: French Customer Service Representative – Hellas
Location: Athens, Greece
Employment Type: Full-time

Position Overview:
We are looking for a dedicated and fluent French-speaking Customer Service Representative to join our team in Athens, Greece. In this role, you will provide top-quality customer support to French-speaking clients, assisting with inquiries, resolving issues, and ensuring a positive experience. If you are passionate about customer service and enjoy helping people, this position offers an exciting opportunity to work in a dynamic environment in Hellas (Greece).

As a French Customer Service Representative, you will communicate with customers via phone, email, and chat, helping them with a variety of issues and ensuring their satisfaction.

Key Responsibilities:

• Provide outstanding customer support to French-speaking clients via phone, email, and chat.
• Address customer inquiries, troubleshoot issues, and offer accurate, clear, and effective solutions.
• Resolve complaints in a professional and empathetic manner, ensuring customer satisfaction.
• Record customer interactions and ensure accurate data entry in the CRM system.
• Meet performance targets, including response times, quality standards, and customer satisfaction metrics.
• Collaborate with team members and other departments to ensure smooth service delivery.
• Stay updated on product knowledge, company policies, and services to provide the best possible support.

Skills & Qualifications:

• Native or fluent in French (both spoken and written).
• Previous experience in customer service or support is a plus, but not mandatory.
• Strong communication skills, with the ability to explain complex information clearly.
• Excellent problem-solving abilities and a customer-focused approach.
• Detail-oriented with excellent organizational skills.
• Ability to work effectively in a fast-paced environment.
• A positive attitude, with a willingness to learn and grow.
• Basic proficiency in English is an advantage.

What We Offer:

• Competitive salary based on experience.
• Opportunities for career growth and professional development.
• A dynamic and international working environment.
• Comprehensive health and wellness benefits.
• Training and development programs.
• Supportive team culture and flexible working options.

Location:

• Athens, Greece (Hellas)

If you're passionate about customer service, fluent in French, and ready to join a great team in a beautiful city, apply now to be part of our customer service team in Hellas!

Place of work