Customer Advisor - Belgium

Job Title: Customer Advisor (English + 2 of the following languages: Polish, Lithuanian, or Czech)
Location: Ghent, Belgium
Schedule: Rotating 24/7 Shifts (7 hours 30 minutes per shift)
Work Arrangement: Hybrid
Relocation Package: One month of accommodation provided

Job Overview:
We are seeking a motivated and multilingual Customer Advisor to join our vibrant team in Ghent. In this role, you will provide exceptional customer support, respond to inquiries, and ensure a positive customer experience. Fluency in English, combined with proficiency in two of the following languages—Polish, Lithuanian, or Czech—is essential.

This hybrid role includes a rotating 24/7 shift system, offering flexibility for individuals who thrive in fast-paced settings. Additionally, we provide a one-month accommodation package to assist with your relocation to Ghent.

Key Responsibilities:

• Deliver top-tier customer service in English and either Polish, Lithuanian, or Czech via phone, email, and chat.
• Address customer inquiries, resolve issues, and provide accurate product or service information.
• Handle customer complaints with professionalism and offer effective solutions to ensure satisfaction.
• Accurately log customer interactions in the CRM system.
• Maintain high levels of customer satisfaction while meeting performance targets, including quality standards and response times.
• Collaborate with colleagues and cross-functional teams to ensure smooth service delivery.

Skills & Qualifications:

• Fluent in English (spoken and written).
• Proficient in two of the following languages: Polish, Lithuanian, or Czech.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a professional, empathetic approach to customer concerns.
• Ability to multitask and thrive in a fast-paced environment.
• Flexible and team-oriented, with the willingness to work rotating shifts, including weekends and public holidays.
• Previous customer service experience is a plus, but not required.

Benefits:

• Relocation Support: One month of accommodation in Ghent to assist with your move.
• Competitive Salary
• Hybrid Work Model: A balance of working from home and in the office.
• Career Development: Opportunities for professional growth within the company.
• Work-Life Balance: Flexible shift patterns for a dynamic work environment.
• Health & Wellness: Comprehensive benefits to support your well-being.

Additional Information:

• Shift Schedule: Rotating 24/7 shifts, each 7 hours and 30 minutes long.

If you're passionate about customer service and fluent in English, along with Polish, Lithuanian, or Czech, apply now and join our dynamic team in Ghent!

Place of work