Turkish VIP Agent

Our client, a well known digital services provider operating in the iGaming field is expanding its team and seeking to recruit a VIP Agent to join the Turkish desk.

Responsibilities:

• Daily, weekly, and monthly VIP player activity monitoring and reporting; wagering, revenue, win/loss, and player generosity levels.
• Generate and organize weekly potential, active, lapsing, and lapsed VIP lists for contact and liaise to ensure players are contacted in a timely and appropriate manner, with appropriate offers and treatment.
• Help design, write, and carry out quality control checks on all VIP player communications and promotional content (email, DM).
• Manage and organize offline VIP events; ensuring high standards are met
• Ensure player wins are followed up quickly and where necessary organize for player interviews and coordinate promotional content for the site.
• Maintain the VIP Club website and promotional content.
• Help source and send VIP player gifts, merchandise, and event tickets.
• Provide VIP activity reports to the Head of Retention on a weekly and monthly basis.
• Set up comps and bonuses for VIP players according to guidelines.
• Collaborate with the Heads of Affiliate, Casino, CRM to ensure a unified approach and consistency in communication.
• Liaise with the affiliate team on all VIP promotions and events to help them acquire high rollers.
• Provide feedback on VIP player promotions to the product and marketing teams.

Requirements

• Proven expertise in the iGaming industry, particularly in VIP client account management.
• In-depth knowledge of the Turkish iGaming market and its player preferences.
• Native or fluent in Turkish, with excellent proficiency in English.
• Exceptional communication and interpersonal skills, with a focus on delivering outstanding customer experiences.
• Analytical mindset, with the ability to interpret data and make informed decisions.
• Skilled in using CRM tools and other relevant software for player management.
• Capable of working independently and collaborating effectively in a team.
• Strong problem-solving skills and the ability to remain calm and professional under pressure.

• Health insurance from the beginning
• Free gym membership
• Friday beers
• Team activities, summer and winter parties
• Flat hierarchy
• Hybrid work 3 days from office with the team

Place of work