Support Worker

JOB PURPOSE

To provide high quality individualised outcome focused care and/or support to service users. To enable service users to improve their quality of life, including mental and physical wellbeing. Support service users to develop their skills and to be as independent and in control of their life choices as possible.

ACCOUNTABLITIES & RESPONSIBILITIES

1. To provide person centred care and/or support for service users to the required standard in areas including but not limited to personal care; maximising physical and mental wellbeing, personal safety, participating in the local community; household living skills and money management; promoting positive participation and inclusion at all times. To be able to work positively with vulnerable people including young people and those with disabilities. To support people to reach to reach their goals and aspirations. 

2. To treat service users with dignity and respect, communicating effectively to meet their diverse needs. 

3. Work in line with our values and their competencies 

4. To develop support plans based on risk assessment and risk management as required and to support service users to meet their needs, goals and aspirations and support agreed outcomes within the support plan 

5. To take appropriate action to ensure compliance with all statutory requirements, performance standards and our policies and practices. 

6. To ensure a clean, safe and secure environment in line with the required health and safety standards for the service. 

7. To ensure that our and Local Authority Safeguarding policies and procedures are followed and managed effectively in order to promote the wellbeing of children, young adults and vulnerable adults. 

8. To contribute to the effectiveness of the team and the service through effective team working and communication. 

9. To maintain up to date computerised and manual records including contact sheets, support plans and service user information. 

10. To work in partnership with other services, professional agencies and stakeholders, as needed in order to achieve a high quality service. 

11. To participate in training and development activities and relevant meetings as determined by the manager. 

12. To undertake other duties as allocated by the manager. Where appropriate to the structure of the service: 

13. To work shifts including sleep ins and waking nights, where required 

14. Leading designated shifts as required being responsible for the effective handover at the end of shifts. 

15. To take responsibility for taking an overview of support delivery for designated clients 

16. Implement safe lone working practices, including local procedures as required 

17. Support service users to take their medication 

18. Personal care 

19. Participate in service based on call services 

20. Work across one or more services 

21. Transfer to other services or schemes when there is a business need to do so

Education & Qualifications 

NVQ 2 or willing to work towards Diploma in Health and Social Care 

Knowledge & Experience 

Knowledge/awareness of the needs of the specific client group. 

Knowledge of practice issues relating to the specialist area of service. 

Awareness of health and safety requirements including guidance for lone working

Knowledge of benefits/entitlements system 

No direct experience required but able to evidence transferrable skills relevant to the client group. 

Skills & Abilities

Strong interpersonal skills Sufficient numeracy and literacy to complete handovers, write simple reports and log incidents 

Sufficient IT skills to be able to update records on organisational database 

Able to demonstrate a person centered approach when working with individuals and groups. 

Able to work in partnership with residents and other professionals. 

Able to make effective crisis management interventions 

Able to work flexibly in line with staffing/rota requirements of the scheme 

Able to work effectively as part of in a team Able to devise assessment and care planning 

Personal Attributes & other requirements 

Fitness to carry out the function of post which may include moving and handling ; use of hoist, wheel chair and personal care, cooking, cleaning, shopping, leisure, educational & employment activities.

Place of work