Multilingual Customer Service Officer in Braga

Multilingual Customer Service Officer (French / Dutch / German) - Braga, Portugal

Are you looking for an exciting career opportunity with an international company in Braga? We are seeking a talented Multilingual Customer Service Officer fluent in French, Dutch, and German to join our growing team. If you're passionate about customer service and want to make an impact within a fast-paced environment, we want to hear from you!

Your Key Responsibilities:

• Provide top-notch customer support in French, Dutch, and German through various communication channels (phone, email, chat).
• Resolve customer inquiries, complaints, and issues with professionalism and efficiency, ensuring a seamless experience for each customer.
• Collaborate with internal teams to identify and deliver effective solutions to customer challenges.
• Maintain accurate records of customer interactions and follow-up on any open cases to ensure customer satisfaction.
• Contribute to improving customer service processes by providing valuable feedback based on customer interactions.
• Be the go-to expert for all customer queries, providing timely, clear, and helpful information.

Who You Are:

• Language Skills: You’re fluent in French, Dutch, and German (written and spoken). Proficiency in English is also required for internal communication. ️
• Experience: While previous experience in customer service or a call center is beneficial, it’s not required. A passion for helping customers and a willingness to learn are key!
• Customer-Oriented: You have a positive attitude and the ability to think on your feet, offering solutions to customer challenges with empathy and professionalism.
• Tech-Savvy: Comfortable using CRM systems and various communication platforms to assist customers effectively.
• Based in Braga, Portugal: This position is only open to candidates who are already based in Braga or willing to relocate independently, as relocation support is not available for this role. ️
• Team Spirit: You work well in a collaborative environment, contributing to team success and creating a positive workplace culture.

What We Offer:

• Competitive salary with excellent benefits, including meal and transport allowances ️
• Health insurance to keep you protected and healthy
• A dynamic, multicultural work environment with talented colleagues from around the world
• Opportunities for career growth and development within a rapidly expanding international company
• A supportive and inclusive team, where your ideas are valued and your contributions make a difference!

Why Braga?

Braga is a vibrant, growing city in northern Portugal with a rich cultural heritage, beautiful parks, and a high quality of life. It’s a perfect place to live and work, offering a great balance between work and leisure. Embrace a new adventure in this welcoming city while advancing your career!

If you’re passionate about customer service, speak French, Dutch, and German, and are based in Braga, we want to hear from you! This role is to be filled ASAP, so don’t hesitate to apply today!

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