User Documentation and Training Expert

We currently have a vacancy for a User Documentation & Training Expertfluent in English, to offer his/her services as an expert who will be based in Brussels. The work will be carried out either in the companys premises or on-site at customer premises. In the context of the first assignment, the successful candidate will be integrated with the Development team of the company that will closely cooperate with a major clients IT team on site.

Only Europeans will be considered for this role*

Your tasks:

• Producing/maintaining training material (wiki pages, collaborative site pages, etc.) as well as writing IS online help;
• Configuring and testing the system for the training scenarios to be used;
• Organizing and giving training/coaching sessions (users and support services);
• Provide guidance using social networks;
• Support users in the review process of the documentation;
• Follow-up tickets;
• QA review of training material and ensure that it meets the training scope defined;
• Review videos and audio recordings;
• Create and maintain standards and processes;
• Publish material while adhering to publication and privacy standards.

Requirements

• University degree combined with 15 years of working experience in IT;
• A minimum of 3 years of work experience in online education or training, preferably in designing and implementing professional education products;
• Excellent knowledge of instructional design theories methodologies and best practices;
• Very good knowledge of building training material and coaching experience;
• Proficient understanding of instructional design theories methodologies and best practices, including interactive online teaching methods;
• Proven ability to collaborate on a shared project plan and meet deadlines;
• Capability to write clear and structured documents;
• Ability to participate in technical meetings;
• Knowledge of Atlassian Confluence and Jira would be an asset;
• Excellent command of the English language.

Benefits

If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: (104039/01/25).

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

Georgina Gavis
https://apply.workable.com/european-dynamics/j/241D248A22/

Details:

-Position:User Documentation and Training Expert

-Deadline:27/01/2025
-Rate: onsite, up to 360 euros max including your commission, depending on experience

-Client:European Commission

Due to special security clearance, we may only proceed with EU candidates.

Place of work