Travel Advisor

Join a Leading National Airline Lisbon, Portugal

About Our Client
Take flight with a Portuguese Airline Company that has been soaring the skies for over 70 years, pioneering connections between Portugal and the world. Rooted in the spirit of exploration and innovation, this airline has grown to become a benchmark of excellence, earning the title of Europes safest airline and ranking fifth worldwide in 2022.

If you are passionate about travel, exceptional service, and new cultural adventures, this is your chance to join a dynamic team in the heart of Lisbon.

Your Role: Making Customer Journeys Exceptional

As a Polish-Speaking Customer Service Representative, you will play a vital role in delivering top-notch service and support to customers via phone and email in Polish and English. Your key responsibilities include:

• Providing clear, friendly, and efficient customer support regarding airline products, services, and the frequent flyer program.
• Resolving inquiries and issues with professionalism, ensuring customer satisfaction.
• Managing and following up on customer processes, including informing clients about updates.
• Handling offline tasks, such as processing forms, emails, and tickets.
• Documenting all interactions and maintaining accurate records.
• Escalating critical customer well-being issues when required.
• Meeting or exceeding departmental productivity goals.

Why Join Us?

We don't just offer a job we offer an opportunity to grow in a vibrant, multicultural environment with fantastic benefits designed to make your experience unforgettable.

Compensation & Benefits:

• Training Program: Comprehensive 20-day training (8 hours/day), fully compensated (92.80/week).
• Salary options: 
• for international candidates: 1,040.68 EUR gross/month (includes base salary, room allowance, Christmas and holiday bonuses, and food allowance).
• For locals: 1295 EUR gross/month (includes base salary, Christmas and holiday bonuses, and food allowance).
• Private Health Insurance: Ensuring your well-being.
• Meal Card: Supporting your daily needs.
• Holiday Bonuses: Celebrating your hard work.

Schedule & Location:

• Work Hours: 40 hours/week (8-hour shifts), rotational schedule between Monday and Sunday, 24/7 coverage.
• Advanced Scheduling: Shifts provided 4 weeks in advance for your convenience.
• Location: Lisbon city center a vibrant and lively hub.

Relocation Perks:

• Airport Pick-Up: Smooth arrival and transition.
• Flight Reimbursement: Coverage for your initial flight expenses.
• Annual Round-Trip Ticket: A free flight back home every year within the EU.
• Accommodation Support:
  • Company-provided shared apartments (fully furnished and equipped, expenses covered) for at least the first 14 months.
  • Apartments located 20-60 minutes from the workplace.

Exclusive Extras:

• Free Portuguese lessons, sports activities, and cooking classes embrace your new home!

What Were Looking For:

• Fluent in Polish and English (written and spoken).
• Excellent communication and problem-solving skills.
• Customer-oriented mindset and ability to thrive in a fast-paced environment.
• Flexible and open to rotational shifts, including weekends and holidays.

Joining Deadline: 3/03

Ready to embark on this exciting journey? Apply today and become a part of an airline with a legacy of excellence. Together, let's make every customer journey unforgettable.

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