Customer Support Advisor

Role: Customer Support Advisor

Language

Portuguese (Native European) + English (B2)

Key Responsibilities

Booking management (altering, cancelling, or creating new reservations) ;

Assist clients via chat or social media in the after-sales process by answering inquiries regarding the reservations and attending to potential requests;

Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations);

Give real-time, accurate information that empowers the customer to make decisions;

Go beyond the customer's service expectations so they will remember and share their great experience;

Listen to the customer's unique situation and acknowledge their needs.

Candidate Profile:

Excellent communication skills coupled with empathy and team spirit

Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential

Previous experience in Customer Service or as a tourism/travel representative is a plus

Availability to work on rotational shifts

Salary Conditions

Base salary (gross): 870 x 14

Position bonus (gross): TBC

Performance bonus (gross): TBC

Meal allowance: 7,23 per workday (paid in meal card)

Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract

Schedule

Monday to Sunday 08:00 to 20:00 - Rotative shifts

Days off: 2 days (rotative)

Local de trabalho