Customer Service

Dutch-Speaking Customer Service Representative Lisbon, Portugal | On-Site Position

About the Role Join our dynamic team in beautiful Lisbon as a Dutch-speaking Customer Service Representative! Were seeking enthusiastic professionals to provide exceptional customer support in a multicultural environment.

Position Details

• Location: Lisbon, Portugal
• Contract: 6-month fixed-term (CDD)
• Start Date: February 13, 2025
• Schedule: Monday to Saturday (including bank holidays)
• Hours: 8:00 AM 6:00 PM (Portuguese time)
• Days Off: Sunday + 1 rotating weekday

Competitive Compensation Package

• Base Salary: 1,100 (paid over 14 months)
• Christmas Bonus: 100 (paid over 12 months)
• Holiday Allowance: 100 (paid over 12 months)
• Daily Meal Allowance: 7.23 (net)
• Health Insurance from day one
• Relocation assistance available

Key Responsibilities

• Handle customer inquiries via phone and email
• Provide product information and technical support
• Process and document customer interactions
• Maintain high customer satisfaction levels
• Follow established procedures and guidelines
• Meet quality and performance metrics

Required Qualifications

• Native or near-native Dutch language skills
• Professional English proficiency (B2 minimum)
• Strong communication abilities
• Customer-oriented mindset
• Basic computer literacy
• Problem-solving skills
• Ability to work in shifts

We Offer

• Comprehensive 4-week paid training program
• Modern office facilities
• Career development opportunities
• Multicultural work environment
• Team building activities
• Regular performance reviews

Relocation Benefits

• Flight ticket reimbursement (conditions apply)
• Housing assistance
• Settling-in support
• Local administration guidance

Training & Development

• Fully paid initial training
• Ongoing professional development
• Mentoring program
• Performance coaching

Why Lisbon?

• Excellent quality of life
• Vibrant expat community
• Rich cultural experience
• Beautiful climate
• Affordable living costs
• Growing tech hub

Application Process

1. Submit CV (in English)
2. Initial screening
3. Language assessment
4. Technical interview
5. Final interview
6. Offer and contract signing

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