Customer service

Customer Service Representative (German Speaking) Lisbon, Portugal | On-Site | 6-Month Fixed-Term Contract

About the Position We are seeking a German-speaking Customer Service Representative to join our international team in Lisbon. This role offers an excellent opportunity to work in a dynamic, multicultural environment while providing exceptional customer support.

Location

• Lisbon, Portugal (Oriente area)
• On-site position

Working Hours

• Monday to Friday: 7:00 AM - 7:00 PM (Rotational shifts)
• 40 hours per week
• Weekends off

Compensation Package

• Base Salary: 895 (paid over 14 months)
• Performance Bonuses
• Daily Meal Allowance: 7.23 (net, via Edenred card)
• Health Insurance (after 6 months)
• Language Bonus

Relocation Support

• Flight ticket reimbursement (conditions apply)
• Housing assistance
• Discounted apartment rental (280/month for 12 months)

Key Responsibilities

• Handle customer inquiries through multiple channels
• Provide product information and support
• Process and document customer interactions
• Follow established procedures and guidelines
• Meet quality and performance metrics
• Collaborate with team members

Required Qualifications

• Native or fluent German (C1/C2 level)
• Professional English proficiency (B2 minimum)
• Strong communication skills
• Customer service orientation
• Problem-solving abilities
• Basic computer literacy
• Ability to work in shifts

Additional Benefits

• Comprehensive training program
• Corporate discounts
• Access to Babel language learning platform
• Modern office facilities
• Team building activities
• Career development opportunities

Training Program

• Duration: 4 weeks
• Paid training period
• Product and systems training
• Customer service skills development
• Hands-on practice sessions

What We Offer

• International work environment
• Professional growth opportunities
• Structured onboarding process
• Regular performance reviews
• Team events and activities

Application Process

1. CV submission (English)
2. Initial screening
3. Language assessment
4. Technical interview
5. Final interview
6. Offer and contract signing

Why Choose Lisbon?

• Growing tech hub
• Excellent quality of life
• Rich cultural experience
• Pleasant climate
• Affordable living costs
• Vibrant expat community

How to Apply Please submit:

• Updated CV in English
• Brief cover letter
• Language certificates (if available)
• Earliest possible start date
• Reference: CSR-DE-2024-Q1

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