CS - Center of Excellence Assistant Manager

Responsibilities:

• Experience in creating process definition or framework for coaching, training, reporting, governance, and workforce management.
• Process improvement and process framework creation.

Requirements:

• Relevant years of experience: 5 years minimum BPO experience in customer service
• Leadership experience: 4 years minimum handling a team for customer service accounts
• Educational attainment: College Grad any course
• Amenable to work in shifting schedules.
• Amenable to work ONSITE BGC Taguig
• Able to start ASAP.

Benefits:

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities and exposure to multiple accounts
• Weekends Off
  

Place of work