Customer Support (m/f/d) Part Time- Remote

At Stenon, we are on a mission to democratize soil data. We have become the global market leader in real-time, digital soil data that is totally laboratory-independent. This provides farmers with essential data to make optimal and sustainable cultivation decisions, boosting yield, crop quality, and soil health while saving money on inputs.

As a member of our Customer Experience team, you will be responsible for directly supporting customers. While helping customers, you will have the opportunity to offer insights to product, design, and hardware teams. As an owner of customer satisfaction, your job is to solve problems, communicate effectively, provide solutions and guidance to our customers.

Tasks

• Work with customers to reach maximum potential while using the FarmLab
• Define and discuss soil sampling strategies with customers
• Conduct onboarding trainings and ensure customer happiness after first trainings
• Solve customer problems and provide technical support
• Discuss rental contracts with customers
• Arrange collections and deliveries
• Sort out internal space (Confluence)
• Help with new projects

Requirements

• Good agricultural knowledge, or background
• Good interpersonal and communication skills
• Native German language level
• English language at a good level
• 1 Year experience in customer-facing role
• CRM knowledge
• Additonal Spanish, Portugese or Russia is a big plus

Benefits

• A fully remote or hybrid work setup—work anywhere in Germany
• Permanent part-time position with flexible work hours
• A role within a highly productive and supportive team full of dedicated, hard-working professionals
• An agile work environment with flat hierarchies and an international team
• Company provided laptop
• Home office allowance
• Team building and company retreats: This year we went to Gran Canaria for a 3-day company retreat.
• ABC Berlin/Potsdam Travel Pass, if needed

At Stenon, we empower farmers to make informed decisions for sustainable agriculture. Our team is passionate about innovation, collaboration, open communication, and excellence.

We are on a mission to make soil data accessible in real-time, thus changing how farmers can cultivate their land. To achieve this, we put our customers first and try to understand the challenges they face deeply. This will allow us to build the best possible products. We value transparency and honesty to become as performant as possible. With an open yet always constructive feedback culture, we learn from each other and improve continuously. We have high standards and reward performance, but at the same time, we want to work with positive people who treat their colleagues exceptionally well.

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