Customer Success Manager

A global leader in digital creativity and marketing solutions, empowering brands and individuals to bring ideas to life through powerful tools and platforms. This innovative company drives the digital experiences we see daily, enabling creators, marketers, and IT professionals to craft captivating content and seamless online interactions. Known for setting digital standards, it fosters a creative culture, inspiring users worldwide to redefine what’s possible and fuelling the future of digital expression.

We are thrilled to offer a fantastic opportunity to join the Central Europe Customer Success Management team as an Enterprise Customer Success Manager (CSM). In this role, you will be the primary digital advisor and central point of contact for an exclusive portfolio of clients throughout solutions journey. If you possess experience in the design or creative industry and excel in account management, this role is for you! You will have the chance to connect with designers, IT managers, and executives at all levels, helping them drive digital success.

Duration: 12 months 
Location: Munich preferred/ Berlin optional — office/hybrid 

What You’ll Do

• Lead Client Engagement: Proactively manage and participate in initiatives that encourage product adoption, ensure active utilization, enhance awareness, and increase client satisfaction.
• Consultative Support: Understand and address client challenges, identify adoption requirements, and tailor solutions to meet customer needs, aligning with their unique goals.
• Inspire Creativity: Evangelize cutting-edge products, encouraging clients to explore new creative horizons.
• Hands-On Demonstration: Conduct workshops, workflow assessments, and solution demonstrations, showing clients the business advantages of our tools.
• Build Trust: Develop and nurture trusted relationships with customer executive sponsors, ensuring activities align with the client's business strategy and maximizing the impact of the investment.
• Guide Product Utilization: Drive adoption and apply best practices to continuously deliver value and ROI for clients.
• Identify Opportunities: Recognize growth prospects and collaborate closely with sales teams to ensure these opportunities are successfully realized.
• Governance and Reporting: Regularly engage with clients, sharing insights, metrics, and the latest news, providing actionable updates to internal teams as needed.

What You Bring

• Post-Sales and Account Management Expertise: Background or strong enthusiasm for subscription-based solution management, with a commitment to post-sales success.
• Design Workflow Insight: Familiarity with design processes and digital trends, alongside experience with Adobe Creative Cloud or related tools.
• Relationship-Building Skills: Strong ability to connect with both end-users and senior decision-makers within enterprise settings.
• Customer-Centric Approach: Quick to respond and dedicated to client success.
• Self-Driven Professionalism: Highly organized and proactive, with the ability to independently prioritize tasks.
• Growth Mindset: Commitment to personal and professional growth, taking charge of acquiring skills and knowledge that go beyond the role’s core demands.
• Communication: Clear communication in English and German is essential, with additional European languages a plus.

This role also involves periodic on-site visits with clients, allowing for deeper engagement and stronger relationship-building.

Ready to drive digital transformation and become a trusted advisor for top industry players?

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