Customer Service Representative (Turkish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkish-speaking Customer Service Representative for their Lisbon office. 

Position: Customer Service Representative with Turkish

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Provide support to Content Creators/Influencers across Social
• Media on Subscription Management, Account Management, Technical Troubleshooting and use of Marketing tools.
• Outbound Phone calls can/should be performed to make sure that customers understood the information that is being passed on to them
• Provide product and tool support to improve clients experience
• Identify trends and solve problems facing multiple SMB clients.

REQUIREMENTS:

• Flawless communication skills, both written and oral in Turkish (C2) + Proficient in English (B2) 
•  Ability to work quickly and efficiently under deadline pressure.
•  Very good accuracy and attention to detail, understanding that small details can make the biggest difference. 
•  Proven ability to work and make decisions with minimal supervision.
•  Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
•  Working in a back-office environment with customer satisfaction in mind
•  Excellent written and verbal communication skills

OFFER:

• Affordable accommodation provided by the employer
• Cafeteria on site
• Training paid 
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Relocation support with a room for candidates from further away

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