Sales Operations Manager

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy which assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we're looking for a Sales Operations Manager to join their teams in Gdańsk.

Position: Sales Operations Manager

Location: Gdańsk, Poland

Work Model: Fully on-site

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Take responsibility for the overall provision of the relevant line of services by vendor
• Serve as liaison between the partner and vendor development and operational team
• Proactively update and flag to partner emerging issues
• Optimize program operations with a focus on process management, key strategic initiatives per quarter
• Manage the scheduling and chairing of all account review meetings and work with applicable managers and dedicated operations leads to review daily, weekly, and monthly operations and performance
• Ensure agreed deliverables are met on time and in right quality
• Conduct regular coaching and development of the team lead group.

 REQUIREMENTS:

• Minimum of 7 years of diverse experience in scalable operations and sales
  environments ideally with experience in managing internal and external (3rd party vendor partners) stakeholders
• Rev Ops Mindset
• Strong collaboration skills across function and regions, ability to adapt to a
  fast-paced, international work environment with a passion for making an impact and share best practices
• Strong critical and analytical thinking with an entrepreneurial and proactive mindset
• Ability to effectively prioritize tasks and manage time, even under high-pressure situations
• Exceptional communication and presentation skills
• Excellent communication skills in English (C1 and higher). Knowledge of any of the following languages will be considered as an advantage: Polish / Russian, Ukrainian, Czech / Hungarian / Romanian or German. 

OFFER:

• Fixed remuneration
• Work hour Monday - Friday 9 - 17:15
• Freedom to implement your own ideas in a highly motivated team
• Close cooperation with other departments
• Demanding and comprehensive area that encourages shaping customer service for our client's key partner
• Internal training and learning opportunities
• Career opportunities in an international company
• Committed and motivated team
• Private medical healthcare
  
• And many more!

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