Customer Support Representative (Czech)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Hungarian speaking Customer Support Representative for their Lisbon offices. 

Position: Customer Support Representative

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Provide optimal advice regarding various client queries
• Respond to customers queries in timely and efficient manner
• Provide clear information about products and service
• Deliver a positive attitude towards the brand
• Achieve strong customer satisfaction with a focus on quality and results
• Maintain and update all job-related administrative forms.

REQUIREMENTS:

• Native level Czech, both verbbal and written
• Fluent in English (at least B2 level)
• At least 6 months experience in Customer service roles will be considered as an advantage
• Knowledge of Banking industry will be considered as an advantage
• Computer literate with sound knowledge of Microsoft Office package
  
• Excellent communication skills with solid negotiating skills
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential. 

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