Advertisers Support (Polish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Polish-speaking Advertisers Support for their Lisbon office. 

Position: Advertisers Support

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide support to small and medium sized businesses using various channels (chat, email and telephone)
• Provide pre and post-sales support for all self-service products
• Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
• Identify trends and solve problems facing multiple SMB clients
• Deliver a positive attitude towards the brand
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in Polish, both oral and written. Fluent in English (at least B2 level)
• Knowledge of advertisement industry will be considered as an advantage
• Computer literate with sound knowledge of Microsoft Office package
  
• Excellent communication skills
• Resourceful personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time
• Able to work rotating shifts

OFFER:

• Portuguese employment contract
• If you are working on a Portuguese public holiday, you will get a compensation day that you can spend later
• Holiday entitlement with 22 days per year
• Three weeks training that prepares you optimally to conduct the job tasks
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• 40 Hours per week on a weekly rotational shift pattern covering line operating hours from Monday to Sunday, from 6:00 AM to 24:00
• Guidance and tools to reach your full potential
• Temporary, renewable working contract
• Partially compensated 3 weeks training
• Initial employment contract with a duration of 12 months
• Subsequent extension of one more contract for 12 months
• Permanent contract after 2 years
• Private health insurance after contract signature (additional to standard insurance)
  Airport pick-up and administrative help with registration in Portugal
• Reimbursement of flight expenses after 9 months
• Yearly paid flight to home destination
• Accommodation in a single room in one of shared company apartments for international candidates
• Free Portuguese classes, water sport activities, soft trekking and much more

Lugar de trabajo