Norwegian customer service agent to Riga

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

What We Offer:

• The opportunity to work from modern offices in Riga
• Paid accommodation for the first 4 weeks
• Covered flight expenses
• Opportunities for career growth within the company
• Private medical insurance
• Monthly food vouchers

Your daily responsibilities will include:

• Assisting customers on an e-commerce platform through various channels (phone, email, and chat), based on business needs
• Identifying client issues, handling complaints, providing solutions and alternatives, and guiding customers within the set timeframes
• Following provided guides and protocols during training to ensure a high level of customer satisfaction
• Delivering professional customer support
• Collaborating with colleagues or different teams to resolve more complex cases

Your Qualifications:

• Language Skills: Proficient in Norwegian (B2 or C1 level) with good English communication skills (B1 level).
• Experience: Prior experience in customer service is a plus but not mandatory.
• Technical Skills: Good computer skills and familiarity with common software.
• Problem-Solving Skills: Strong ability to research and identify accurate solutions.
• Communication Skills: Excellent communication and negotiation skills, with a service-oriented, professional, and detail-focused attitude.

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