Customer Support Agent with German

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Primary Responsibilities

• Engage with customers through multiple channels (phone, email, and chat).
• Ensure a high level of customer satisfaction by delivering professional support.
• Address and resolve customer complaints, providing timely and appropriate solutions and alternatives.
• Diagnose client issues, troubleshoot, and provide solutions.
• Recognize when issues require escalation to other departments or senior representatives.
• Work collaboratively with team members to resolve or close help tickets effectively.
• Document actions taken, categorize cases, and identify potential bugs for the engineering team.
• Maintain and update all relevant administrative forms related to the role.

Skills and Qualifications

• Native or fluent German language skills (spoken and written) and proficiency in English (minimum B2 level).
• Exceptional written and verbal communication skills to convey technical information to non-technical users.
• Resourceful, resilient, and able to stay composed in all situations.
• Strong time management skills, able to meet tight deadlines with minimal supervision.
• Capable of working independently, while also being an effective team player.

Benefits

• Competitive salary based on experience, skills, and performance.
• Opportunity to join a dynamic and creative team with a positive and friendly environment.
• Access to resources and support to achieve your full potential.
• Meal allowance.
• Rotating weekly shifts with colleagues covering line hours from Monday to Sunday, 7 AM - 11 PM.
• Transportation allowance.
• Private health insurance.
• Annual performance-based bonus.
• Relocation support and assistance with accommodation.
• And much more!

Application Procedure

If you are passionate about delivering excellent customer service and eager to join an innovative team, we invite you to apply. Please submit your CV along with a cover letter detailing your experience and skills related to customer support in German. Click 'Apply Now' to embark on an exciting career path with us.

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