Youth Services Training & Development Manager (Volunteer)

Here at Teenage Helpline, we have grown a strong, tight-knit community of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute, significantly, to the impact that we have as a charity on our direct beneficiaries, regardless of the department that they work in of the level of time that they are able to commit. Our services primarily offer a peer-support network to young people right across the UK, allowing them to access a peer mentor who is of a similar age to them and somebody that they feel more comfortable speaking with.

If successful, you will be joining a growing team of diverse, but likeminded individuals, collaborating to increase the reach of the Charity and improve support provisions available to young people. All of our volunteers and employees are remote workers, but that doesn't stop us keeping in touch and maintaining a strong positive culture amongst our whole team.  

About the role

This is an exciting opportunity for a passionate individual to join the Teenage Helpline Youth Services Team, reporting directly into the Youth Services Director. As Youth Services Training Development Manager, you will be responsible for developing key training and development material that equips our Youth Services team with the skills needed to offer services to young people at the highest possible standards. You will also be responsible in facilitating the delivery of all training and development programs, and leading our existing Mentor Academy.

This role will ensure that any individual within the Youth Services team is able to feel comfortable and confident to deliver their role to the standards expected, as well as directly contributing to one of our charitable aims: ensuring that young people working with the Charity have opportunities to develop and grow, both professionally and personally, through meaningful volunteering opportunities.

Responsibilities 

• Develop new, and maintain existing, training and development materials that are rolled out to all Youth Services volunteers and staff within the Charity.
• Ensure that training and development material remains up to date, and relevant to the evolving needs of the Charity and the evolving needs of the young people seeking support from the Charity.
• Build and lead a robust team of volunteers that enable you to deliver against targets set by the Youth Services Director. 
• Facilitate engagement across the broader Youth Services Team, engaging with the Youth Services Assistants to ensure consistent and ongoing delivery of all training and development programs. 
• Monitor and evaluate the effectiveness of all training and development programs on an ongoing basis.
• Ensure that all training and development gaps are closed as quickly as possible, and ensure that no individuals are able to provide support to young people until they are fully qualified and signed off to do so.

Skills 

• 3+ years experience in a role that has developed or delivered key training to operational individuals.
• Ability to present information in a clear and concise manner, both written and verbal.
• Confidence to deliver information to senior levels of the organisation and in forums of broader staff.
• Proficient in the use of key IT software packages, including Office 365 and Microsoft Teams

Our mission is to continue to grow towards becoming one of the best charities in the UK. Our aim is to do this by building a diverse team, rich with different backgrounds and perspectives. Therefore, even if you feel you only are a 75% match, we would still love to hear from you. Skills can be learned, but diversity cannot.

Benefits of volunteering with Teenage Helpline

We recognise that you will be joining us and giving your time as an 'in-kind' donation, but there must be benefits for you too. When joining our team, you will be open to the following benefits:

• Professional and personal development opportunities in a variety of skill areas through volunteering in real roles. This may be general development or tailored to your specific needs or ambitions
• Becoming a member of a strong network of likeminded individuals, spread across the UK, who you can connect with and collaborate with both within and outside of the Charity
• Access to bespoke discounts, specifically designed for non-profit workers and Teenage Helpline volunteers
• Opportunities to truly shape the future of the Charity, having a direct influence over the impact that Teenage Helpline has on its direct beneficiaries

The hiring process

Our hiring process typically has two stages 

Video or Written Application (when applicable)  Interview with the Volunteering Coordinator for that role

Some roles will have extra stages but we’ll let you know as early as possible if so.

Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.

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