Technical Customer Support with German

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Position: Technical Customer Support

Location: Thessaloniki, Greece

Employment Type: Full-time

Remuneration: Base salary

Duties and Responsibilities

• Customer Assistance: Engage with users via email, phone, and chat to provide effective solutions and troubleshoot inquiries.
• Account Analysis: Review and assess user accounts and previous interactions to deliver tailored assistance.
• Technical Troubleshooting: Resolve issues related to software, hardware, and logistics with confidence.
• Escalation Management: Identify complex issues requiring escalation and provide clear context to support teams.

Requirements

• Language Proficiency: Native-level fluency in German, both spoken and written, and C1-level proficiency in English.
• Relevant Experience: Prior experience in customer-facing roles (B2B or B2C) with multi-channel support expertise.
• Technical Skills: Basic coding understanding with the ability to interpret code.
• Communication Excellence: Strong oral and written communication skills with great attention to detail.
• Availability: Monday to Friday, 09:00 AM - 06:00 PM.

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