Customer Experience Specialist with German

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Position: Customer Experience Specialist

Location: Valencia, Spain

Employment Type: Full-Time

Your Role:

• Be the first point of contact for B2B customers via phone, email, and chat, providing tailored solutions to meet their needs.
• Innovate and brainstorm with your team to elevate the customer experience, using the latest technology and AI integrations.
• Manage payment inquiries across multiple platforms and enhance company reviews, driving NPS improvements.
• Identify and escalate customer issues, while proactively mapping business processes for smoother journeys.

What You Bring:

• Native-level German and fluent English skills.
• Experience in customer service with a proactive, solution-oriented approach.
• Interest in tech innovations, including chatbot integrations.
• Quick thinking, lightning-fast typing skills, and adaptability to evolving tech.

Perks to Look Forward To:

• Spanish language and mindfulness classes.
• Fun Friday evening drinks and fitness boot camps.
• Growth in communication, innovation, and tech skills within a vibrant startup culture.
• International work environment in beautiful Valencia, with free breakfast and lunch at the office!

#LI-YM1

Lugar de trabajo