Flemish Inbound Customer Service Agent

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

You, as an Inbound Customer Service Agent will be responsible for answering incoming calls from customers. Your role involves identifying customer needs and providing quick, effective solutions. Occasionally, you will also be required to close sales. You'll be part of a team that values excellence, adaptability, and employee well-being, driving success through continuous improvement and a customer-centric approach.

Responsibilities

Reporting to the team manager, their main tasks include the following:

• Handling inbound customer calls
• Actively listening to customers
• Identifying their needs, analyzing requests, and providing appropriate guidance
• Maintaining the highest level of customer service quality
• Ensuring both quantitative and qualitative project objectives are met

Requirements

• Excellent command of Flemish, with strong verbal and written communication skills
• English (C1)
• Strong reasoning and argumentation skills
• Commercially driven mindset
• Strong listening abilities
• Empathy is a must
• Previous experience in telemarketing (inbound calls) is preferred.

Benefits

• Attractive salary + performance bonus
• Medical insurance + transport
• Comprehensive Training

Location

Casablanca, Morocco

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