Customer Service Specialist with German or Dutch

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Key Responsibilities

• Handle inquiries and requests from customers efficiently and professionally in German or Dutch, via phone, email, and chat.
• Identify customer issues and resolve them satisfactorily within set timelines, ensuring high customer satisfaction.
• Maintain comprehensive knowledge of our products and services to provide accurate information and solutions.
• Gather customer feedback and work with the team to implement proactive measures for service enhancement.
•  Keep detailed records of customer interactions, feedback, and resolutions, ensuring data accuracy and privacy compliance.

Essential Skills and Qualifications

• Fluency in both written and spoken German or Dutch and English is required.
• Prior experience in customer service or a similar client-facing role.
• Excellent verbal and written communication skills with a focus on active listening and empathy.
• Strong analytical skills with the ability to think critically and make decisive actions.
• Comfortable using customer service software and basic IT tools.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Benefits

• Competitive salary and additional allowances.
• Career development opportunities with professional training and growth.
• A diverse workplace where your experiences and perspectives are valued.

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