Finnish Service Desk Agent

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Our ideal candidate

For the vacancy as a Service Desk Agent is a dynamic and technically proficient professional who excels in problem-solving, possesses excellent communication skills, and demonstrates a customer-centric approach.

Required skills

• Fluent in Finnish
• Working proficiency in English
• Troubleshooting hardware and software, familiarity with OS and common applications.
• Strong communication, interpersonal, patience, and empathy.
• Analytical and critical thinking for efficient issue resolution, task prioritization.
• Basic understanding of networking concepts, ITIL framework knowledge is a plus.
• Accurate documentation of support interactions and solutions, reporting on common issues.
• Collaboration with cross-functional teams for issue resolution, willingness to share knowledge.
• Ability to adapt to evolving technologies and changing requirements, flexibility in a dynamic environment.
• Efficient time management to meet deadlines, task prioritization based on urgency and impact.

Benefits

• Excellent benefits package
• Multilingual and excellent work environment to provide the customer service
• Extensive training
• Adaptation to Greek Culture and Greek language Courses,
• Internal employee incentives

Location

Remote - must be based in Greece

#LI-YM1

Lugar de trabajo