Customer Care Specialist with German

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Position: Customer Care Specialist (German)

Location: Remote / Work-from-Home in North Macedonia

Employment Type: Full-time, Monday to Friday (9 AM - 5 PM)

Duties and Responsibilities

• Customer Assistance: Provide technical support and guidance to customers via voice, chat, and email.
• Customer Experience: Maintain high standards for customer satisfaction by delivering prompt and accurate assistance.
• Documentation: Record each customer interaction in a CRM system, ensuring clear and organized logs.
• Team Collaboration: Engage with team initiatives, give feedback, promote collaborative solutions, and support colleagues to improve the overall department.

Requirements

• Language Skills: Proficient in German (C1 or higher) and English (B2 or higher), both verbal and written.
• Location: Reside in North Macedonia with legal eligibility for employment.
• Experience: Background in customer support or technical support, ideally with help desk or IT experience.
• Background Check: Ability to undergo and pass a background check.
• Skills: Strong problem-solving, critical thinking, and communication skills, with the ability to work independently and within a remote team.
• Adaptability: Comfortable with evolving processes and information, with a working knowledge of external systems and PC-based applications like Microsoft Office.

What We Offer

• Competitive Salary: Attractive remuneration based on experience, skills, and performance.
• Stable Employment: Indefinite contract.
• Supportive Work Culture: Join a creative and friendly team environment known for excellent employee reviews.
• Professional Development: Access to resources and guidance to help you grow and succeed.

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